Application maintenance with SLA.
Sooatek keeps your applications up to date and monitored, in three tiers at a monthly fixed price, with response times written into the contract.
§ 01 / Tiers
Three tiers, written response times.
All three tiers share nightly monitoring, security updates and tracking in your client area. They differ in the hours of work included, the number of applications covered and the response time for a blocking incident.
| Essential | Pro | Premium | |
|---|---|---|---|
| Work included fixes, small changes | 4 h / month | 10 h / month | 24 h / month |
| Applications covered | 1 | up to 3 | up to 5 |
| Nightly monitoring dependencies, CVEs, cloud costs | |||
| Security updates backup before every intervention | |||
| Tracking in your client area requests and interventions | |||
| P1 blocking | No guaranteed P1 time | within 8 business hours | within 4 business hours |
| P2 major | within 1 business day | ||
| P3 minor | within 5 business days | ||
| Pricing | Monthly fixed price, on quote | ||
| Agency price | −20% off the direct rate | ||
Response times in French business hours and days. Included hours do not roll over from one month to the next; beyond them, fixed-price quotes. 6-month commitment, then monthly. No 24/7 on-call.
§ 02 / What you receive
What is done for you, every business day.
- Nightly monitoring of dependencies, CVEs and cloud costs
- Security updates applied, with a backup before every intervention
- Written response times, depending on how serious the incident is
- Your requests and our interventions tracked in your client area
§ 03 / How it works
A set-up, then a daily rhythm.
-
Set-up
Step 1: Access and inventory
Access to your applications, dependency inventory, choice of tier.
-
Every night
Step 2: Monitoring
Dependencies, CVEs and cloud costs reviewed.
-
On request
Step 3: Client area
Your requests are filed there and our interventions are logged there.
-
Incident
Step 4: Response
Depending on severity (P1, P2, P3) and your tier’s response time.
§ 04 / Not included
What maintenance does not cover.
§ 05 / Terms
Terms of the offer.
- Commitment
- 6 months, then month to month, cancellable with one month’s notice.
- Response times
- Expressed in French business hours and days.
- Payment
- Depending on the amount of the quote: payment on order, or 40% on order and the balance on delivery of each work package. Monthly subscriptions: payable in advance.
§ 06 / Frequently asked questions
Frequently asked questions
What do P1, P2 and P3 mean?
The severity of an incident: P1 blocking, P2 major, P3 minor. The response time depends on the severity and on the tier you choose.
How long is the commitment?
Six months, then month to month, cancellable with one month’s notice.
Do you provide 24/7 on-call?
No. Response times are expressed in French business hours. A blocking incident is handled within 8 business hours on Pro and within 4 business hours on Premium.
Let’s talk about your project.
Describe your need in a few lines. We get back to you in writing with a first opinion, the possible next step and its price.